Questions & answers

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Features
Publish Interactive Mind Maps with Mindmup Atlas
Mindmup Atlas makes it simple to share your mind maps with a wider audience when you want to publish rather than co-create. Mindmup Atlas is an online mind map library that lets you publish interactive, read-only versions of your maps. These maps...
Feb 16
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Jan 26
Account
Mindmup Gold Password Setup & Reset Guide
Mindmup tries to simplify your work, so it enables you to sign in to Mindmup Gold using temporary one-time passwords sent to your e-mail. However, we recognise that this flow is not for everyone and that some users prefer to have permanent...
Nov 11
Troubleshooting
Fix Mindmup Collaborator Access Issues
Collaborator List Not Available If you see an error saying the collaborator list isn’t available, it usually means your browser or network is blocking the connection Mindmup needs to keep collaborators in sync. The collaborator list relies on...
Jan 5
Account
How to Sign In to Mindmup Gold
Signing in to Mindmup Mindmup subscriptions are linked to your email address. As long as you’re signed in with an email that has an active subscription, you’ll have access to all Mindmup features. Signing in When Saving to Mindmup To sign in, click...
Jan 5
News
PayPal Payments Now Available for Mindmup Gold
PayPal Payments Are Available Again We’ve re-enabled PayPal as a subscription payment option. This means you can once again subscribe to Mindmup using PayPal if you don’t have a card or simply prefer paying that way. PayPal payments were previously...
Jan 5
Guides
How to Restore Editing for Old Google Drive Maps in Mindmup
Converting old collaborative Google Drive files From December 1, 2018, older collaborative Mindmup files stored in Google Drive became read-only, as . To restore editing, the file owner must convert the map to the new file format. Until that...
Jan 5
Guides
Mindmup Google Drive Migration Guide
Google Drive File Conversion and Migration Guide This document explains what Google Drive users need to know about file conversion and the migration away from Google Drive Realtime collaboration in Mindmup. It’s a practical summary for end users...
Jan 2
Troubleshooting
Fix Google Drive Sharing Error
Fixing Google Drive Sharing Issues This page explains why Google Drive sharing may be unavailable and what you can do to fix it. Why this happens When Google Drive widgets can’t authenticate third-party apps, they sometimes show vague error messages...
Jan 2
Troubleshooting
Fix Microsoft Login Blocked in Mindmup
Check if login.microsoftonline.com cookies are blocked Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using a Microsoft account, your...
Jan 2
Troubleshooting
Fix Google Sign-In Issues on Mindmup
Check if accounts.google.com cookies are blocked Recent versions of Chrome (all platforms) and Safari on macOS block or remove cookies from third-party sites you haven’t visited directly. To sign in to Mindmup using Google, your browser must allow...
Jan 2
Guides
How to Import Old Maps into Mindmup
Importing maps from legacy Mindmup versions This guide explains how to bring your existing maps from Mindmup 1.0 (web, desktop, and iOS) into the current Mindmup app. Mindmup now supports storing maps in Google Drive and Mindmup storage. Other...
Jan 2
News
New Features in Mindmup 2
Key Differences Between Legacy Mindmup and Mindmup 2 This article highlights the main differences between the legacy version of Mindmup and Mindmup 2, focusing on map content, the user interface, exporting options, and Google Drive integration. Map...
Dec 23