Questions & answers

Start here for common questions, how-tos, and quick step-by-step guides.

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Features
Collaborate on Mind Maps in Real Time
Mindmup’s real-time collaboration lets you work on the same mind map with others, with everyone’s changes instantly synchronized. Whether you’re brainstorming with your team, planning a project, or working together in a classroom, everyone can...
Oct 23
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Oct 19
Account
Changing Your Password
Overview You can change your Mindmup account password from your profile settings. You will need to enter your current password and your new password before saving the change. Change your password Your new password must meet these requirements: Click...
Oct 12
Account
Managing Team Members
Overview Mindmup has two separate concepts: account members and team members . Account members belong to the same account or organization. They can have a Mindmup account without belonging to any team. Team members are account members who have been...
Oct 12
Account
Adding Members
Overview The Members section lets you add people to your Mindmup account by email. You can invite multiple people at once, search existing members, view their name, email, and role, and check how many seats are currently in use. Members is available...
Oct 12
Account
Deleting Your Account
Overview You can permanently delete your Mindmup account from your Profile settings. The deletion process includes a confirmation step to make sure you intend to delete the account. Before deleting your account Deleting your account is permanent...
Oct 12
Account
Viewing Invoices
Overview The Invoices section in Plan & billing gives you access to your Mindmup billing records. Each invoice includes the date, amount, status, and description. You can click an invoice to download the invoice or receipt. View and download an...
Oct 12
Account
Updating Your Payment Method
Overview You can manage the payment card associated with your Mindmup subscription from Plan & billing . Use this section to update a card, choose a default card, or remove a saved card you no longer need. Keeping your payment methods current makes...
Oct 12
Account
Managing Your Plan and Billing
Overview Your Mindmup account includes a Plan & billing section where you can manage your subscription and payment details. You can switch between monthly and yearly billing, update your payment card, view invoices, or cancel your subscription. Your...
Oct 12
Account
Managing Notifications
Overview Mindmup lets you manage your email notifications and preferences from your account settings. You can control notifications for comment activity, map sharing, announcements and updates, and transactional emails. Each category covers a...
Oct 12
Account
Changing Your Password
Overview You can change your Mindmup account password from your profile settings. You will need to enter your current password and your new password before saving the change. Change your password Your new password must meet these requirements: Click...
Oct 12
Account
Changing Your Email
Overview You can change the email address associated with your Mindmup account from your profile settings. This is useful when you need to update an old email address or switch to a different one. How to use it To leave your email address unchanged,...
Oct 12
Account
Managing Your Profile
Overview Your Mindmup profile is where you manage the personal information and account details associated with your account. You can edit your profile photo, name, company name, email address, and secondary email address. You can also change your...
Oct 12