Questions & answers

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Collaborate on Mind Maps in Real Time

Mindmup’s real-time collaboration lets you work on the same mind map with others, with everyone’s changes instantly synchronized. Whether you’re brainstorming with your team, planning a project, or working together in a classroom, everyone can...

Member Roles and Permissions Explained

Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...

Changing Your Password

Overview You can change your Mindmup account password from your profile settings. You will need to enter your current password and your new password before saving the change. Change your password Your new password must meet these requirements: Click...

Troubleshooting

My Map Is Too Large

Overview If your Mindmup map has become difficult to see or navigate because it contains a lot of information, you can use the built-in navigation tools to make it easier to work with. Auto Layout automatically arranges your nodes to help keep the...

Troubleshooting

I Can’t Publish My Map

Overview If you cannot publish your map, check whether public publishing is allowed for your organization and review the publishing settings for your map. Organization privacy settings can allow or block members from publishing maps publicly. If you...

Troubleshooting

My Map Layout Looks Wrong

Overview Mindmup automatically arranges your map to keep the structure clear and readable. Sometimes a map may still look too spread out, too crowded, or different from what you expected. You can adjust the layout and style settings to change how...

Troubleshooting

Image Export Background Problems

Overview If your exported Mindmup image has an unexpected background, check the image export options before exporting again. Mindmup lets you export maps as PNG , JPG , or SVG files. You can choose Same as map , Transparent , or White for the...

Troubleshooting

PDF Export Doesn’t Look Right

Overview If your exported PDF looks different from your map, check the PDF export options first. Page size, orientation, background, and image quality can all affect the exported result. To export your map as a PDF, open the map, click the Mindmup...

Troubleshooting

I Can’t Edit a Shared Map

Overview If you can open a shared map but cannot make changes, you may only have view access. The access level assigned to you depends on how the map was shared. Mindmup supports Can view and Can edit access for direct and link sharing. Maps shared...

Troubleshooting

I Can’t Open a Shared Map

Overview If someone shared a Mindmup map with you and it will not open, the problem may be related to the map's sharing settings, Google Drive permissions, or your browser. Start by checking how the map was shared. Mindmup can share maps with...

Troubleshooting

I Can’t Find My Map

Overview If a map seems to be missing, it may be in a different section of your Home dashboard, filtered by team or tags, or in the Trash . Mindmup provides several ways to locate maps, including search, map tabs, filters, Recents , and Starred maps...

Organization/Team Privacy Settings

Overview The Privacy section gives your Mindmup account controls over how members can publish and share maps. You can allow or block public publishing, control sharing outside your organization, and allow members to share maps with everyone in the...

Creating and Managing Teams

Overview Teams are separate spaces within your Mindmup account for organizing maps around a group, project, or area of work. You can create and name teams, organize their maps, customize their appearance, manage members, and remove teams you no...