Questions & answers

Start here for common questions, how-tos, and quick step-by-step guides.

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Features
Collaborate on Mind Maps in Real Time
Mindmup’s real-time collaboration lets you work on the same mind map with others, with everyone’s changes instantly synchronized. Whether you’re brainstorming with your team, planning a project, or working together in a classroom, everyone can...
Oct 23
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Oct 19
Account
Changing Your Password
Overview You can change your Mindmup account password from your profile settings. You will need to enter your current password and your new password before saving the change. Change your password Your new password must meet these requirements: Click...
Oct 12
Account
Member Roles and Permissions Explained
Each Mindmup account can include multiple members, depending on your plan. For example, if your Team plan includes 5 seats, you can add up to 5 members. Every member has their own login, profile, and personal settings. Account Roles Each account...
Oct 19
Guides
Easily Label and Organize Nodes in Mindmup
Using Labels in Mindmup Mindmup lets you label nodes to easily identify and reference elements in your map. You can choose from several labeling styles depending on how you want to organize and track your nodes. How to Enable Labels Selecting a...
Oct 19
Guides
Mindmup for Google Drive: Setup & Tips
Using Mindmup with Google Drive When you save maps to Google Drive, the file itself is stored in your Google Drive account. During an active editing session, map data is temporarily processed on Mindmup servers. Once the editing session ends,...
Oct 19
Features
Introducing Present: Turn Your Mind Maps Into Presentations
With Present , you can turn any Mindmup map into an engaging, interactive presentation with just one click. No need to create slides or rebuild your content. Choose from three presentation modes, customize the appearance and animations, and navigate...
Oct 16
Troubleshooting
I Accidentally Changed Something
Overview If you accidentally changed something in your Mindmup map, you may be able to undo the change or restore an earlier version of the map. For a recent change, use Undo . If you need to go back to an earlier saved version, use Version history...
Oct 12
Troubleshooting
Keyboard Shortcuts Aren’t Working
Overview If a keyboard shortcut isn't working in Mindmup, the issue may be related to the browser, the key combination you're using, or the current editing mode. Try the troubleshooting steps below. Make sure you're using the correct shortcut Check...
Oct 12
Troubleshooting
Images or Attachments Aren’t Working
Overview If an image or file attachment isn't uploading, displaying, or opening correctly in Mindmup, try the troubleshooting steps below. Try the upload again If the upload appears stuck or doesn't complete, try selecting the image or file again...
Oct 12
Troubleshooting
I Deleted a Map by Mistake
Overview If you accidentally moved a Mindmup map to the trash, check the Trash section before assuming the map is gone. Mindmup's Trash includes All maps , My maps , and Shared with me tabs. You can sort maps by Date trashed or Alphabetical and...
Oct 12
Troubleshooting
I Can’t Add More Members
Overview If you cannot add another member to your Mindmup account, start by checking your current member list and the number of seats used by your plan. Mindmup shows your current seat usage in Account › Member s. For example, a Team Plan may show...
Oct 12
Troubleshooting
I Can’t Share Outside My Organization
Overview If you are trying to share a Mindmup map with someone who is not part of your organization and the option is unavailable, your organization's privacy settings may be preventing external sharing. Mindmup organizations can control whether...
Oct 12